Front of House Co-ordinator
Contract: Permanent
Hours: Full Time, 35 hours per week
Salary: £23,000 to £25,000 p/a depending on experience, plus excellent benefits package
Location: London, Farringdon

Do you have excellent customer service skills and pride yourself on understanding client’s needs? Are you a team player who has an appetite to learn and develop within the charity sector?

If this sounds like you, take your next step with us.

We are the Institution of Structural Engineers. The world’s largest membership body dedicated to the art and science of structural engineering. We represent the best creatives and innovators in the profession at a global level and tackling climate change is at the top of our agenda.

The Role

As a Front of House Co-ordinator, you will provide a professional and customer-focused front of house service in line with our service standards. You will be the main point of contact for all Institution enquiries, visitors, and deliveries and will work within our Facilities team and collaboratively with our Learning and Development team to deliver a comprehensive service to all our customers.

Duties include:

- room booking for staff and clients, utilising our online booking management system (Condeco)
- meeting and greeting visitors and employees
- answering inbound queries via email and our switchboard
- administration: ensuring our data is up to date and kept in line with GDPR
- room set up, including audio visual equipment
- hospitality preparation and service

You will be part of our Facilities team, working 35 hours per a week on a rota system. Shift patterns vary 8am - 4pm or 10am - 6pm with out of these hours work required on occasion to cover evening and weekend events.

Training will be provided to the successful candidate alongside the opportunity to request further learning and development opportunities to grow within the organisation.

To be shortlisted for this post, you must have:

- Experience supporting the delivery of conference/meeting room services
- Experience meeting and greeting on a front of house corporate reception or similar
- Experience working in line with service standards
- Excellent organisational skills
- Excellent written and oral communication skills

What we can offer you:

- 23 days’ paid annual leave (increasing with service to 28 days) plus bank holidays and flexi leave
- A pension scheme with up to 8% employer contributions
- Life Insurance
- Private Medical Insurance
- Permanent Health Insurance
- Health Cash Plan
- Employee Assistance Programme
- Season Ticket Loan
- Continuous Professional Development

Working Conditions:

We are based on the edge of the city, our office is bright, modern and open plan. We are a small and friendly workforce.

Additional information:

For more information including a full job description and candidate privacy policy, please select the apply button.

If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact our HR team as soon as possible to discuss your needs.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we urge candidates to apply as soon as possible. Applications are sifted on receipt and shortlisted candidates are contacted to invite to an interview.

The Institution does not hold a visa sponsor licence, therefore, applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.

The Institution strives to have a diverse and inclusive workforce, where we can all be ourselves. We are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.

If you feel you have the skills, experience, and expertise we’re looking for and if this post sounds like the challenge you are seeking, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.